TOA Warranty

TEI Limited Product Warranty:

TOAPRODUCTS ARE ONLY INTENDED FOR COMMERCIAL (NON-CONSUMER) USES AND APPLICATIONS

TOA ELECTRONICS, INC. (“TEI”) warrants Products purchased in the 50 United States of America and the District of Columbia against defects in material or workmanship, as follows:

  • Audio Products: Five years
  • Intercom Products: Two years
  • CCTV Products: One year

For warranty coverage of products of third parties resold through TEI, please contact the Original Equipment Manufacturer (OEM) or third-party vendor directly.

Exceptions to Warranty Coverage
All Product Categories – Rust and/or corrosion of any Product and/or associated mounting hardware. This exception also applies to all Products which are recommended for outdoor applications.

Batteries – Battery failures: TOA will replace failed batteries within 60 days from the date of Product purchase. Purchaser should contact a TOA Authorized Reseller to arrange for the replacement.

Warranty Exclusions
Cases and case panels, grilles, lost or missing knobs, meter movements, wooden parts, damage caused by improper electrical service (such as power surge, brownout, operation on incorrect power supply) and shipping damage.

All claims under this Limited Product Warranty must be for covered problems and must be made during the applicable warranty period. To make a claim, Purchaser must return the Product, freight prepaid, to TEI’s Service Center under a Return Merchandise Authorization issued by TEI in accordance with its then currently published procedure. The Product must be returned in either its original carton or a similar package affording an equal degree of protection. TEI will return the repaired Product freight prepaid to Purchaser. Unless the Product is covered by the Advance Replacement Policy then currently in effect by TEI, if any, TEI is not obligated to provide Purchaser with a substitute product during the warranty period or at any other time.

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Customer Service:

Hours of Operation
Eastern Time Zone – 8:00 AM – 5:00 PM, Mon. – Fri.
Pacific Time Zone – 8:00 AM – 5:00 PM, Mon. – Fri.
Phone: (650) 452-1200 / (800) 733-7088

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Technical Services & Product Support:

Hours of Operation:
Eastern Time Zone – 8:00 AM – 5:00 PM, Mon. – Fri.
Pacific Time Zone – 8:00 AM – 5:00 PM, Mon. – Fri.
Phone: (650) 452-1200 / (800) 733-4748
General Fax Number: (650) 452-1250 / (800) 733-9766

USA, MEXICO & CENTRAL AMERICA EMAIL INQUIRIES ONLY: (please send your inquiry to only one email address below)
PRODUCT SUPPORT: support@toaelectronics.com
PARTS: parts@toaelectronics.com
GENERAL INQUIRIES: info@toaelectronics.com

Emails should include the following basic contact information: Customer Name, Company or Organization Name and Telephone Number.

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Terms and Conditions:

1. INVESTIGATION: TEI will reasonably investigate the Purchaser’s claim. If after investigation TEI determines that the reported problem was not covered by this warranty, Purchaser will pay TEI for the cost of investigating the problem at TEI’s then prevailing per incident testing fee and all shipping costs incurred by TEI. No repair or replacement of any Product or part thereof will extend the applicable warranty period for the entire Product. The specific warranty for any repair will extend for a period of ninety (90) days following the repair or the remaining warranty period for the Product, whichever is longer.

2. EXCLUSIVE REMEDY; ACCEPTANCE: Purchaser’s exclusive remedy and TEI’s sole obligation under this warranty is to supply (or pay for) all labor necessary to repair any Product found to be defective in material or workmanship within the warranty period and to supply, at no extra charge, new or rebuilt replacements for defective parts. If repair or replacement fails to remedy the problem, then and only in such event will TEI refund to Purchaser the purchase price for the Product. Purchaser’s failure to make a claim as provided herein or continued use of the Product will constitute an unqualified acceptance of the Product and a waiver by Purchaser of all warranty claims with respect thereto.

3. EXCEPTIONS TO LIMITED WARRANTY: In addition to the specific exceptions to warranty coverage noted herein, TEI has no liability or obligation to Purchaser under this warranty with respect to any Product which is subjected to any of the following: abuse, improper use, negligence, accident, modification, failure of the end-user to follow the operating procedures outlined in the user manual for the Product, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for regular replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if the Product’s original identification (trademark, serial number) markings have been defaced, altered, or removed. TEI expressly excludes from warranty coverage Products sold by TEI “AS IS” and/or “WITH ALL FAULTS” and consumable items such as fuses and, except as noted above, batteries. All software and accompanying documentation furnished with, or as part of the Product is furnished AS IS and without any warranty of any kind, except as expressly provided in any documentation or license agreement furnished with the Product.

4. AVOIDING DATA LOSS: Purchaser is solely responsible for maintaining any backup which may be necessary to replace any data stored in the Product and which could be lost or damaged from any cause.

5. PROOF OF PURCHASE: Purchaser’s dated bill of sale for the Product must be retained as evidence of the date of purchase and to establish warranty eligibility.

6. PRODUCT REGISTRATION: Registration of the Product or of this warranty is voluntary and Purchaser’s failure to register will not diminish any rights available hereunder.

DISCLAIMER OF WARRANTY

EXCEPT FOR THE FOREGOING WARRANTY, TEI HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES FOR THE PRODUCT, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY AND/OR ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND/OR ANY WARRANTY WITH REGARD TO ANY CLAIM OF INFRINGEMENT THAT MAY BE PROVIDED IN SECTION 2-312(3) OF THE UNIFORM COMMERCIAL CODE AND/OR IN ANY OTHER COMPARABLE STATE STATUTE. TEI HEREBY DISCLAIMS ANY REPRESENTATIONS OR WARRANTY THAT THE PRODUCT IS COMPATIBLE WITH ANY COMBINATION OF NON-TEI PRODUCTS ANYONE MAY CHOOSE TO CONNECT TO THE PRODUCT.

LIMITATION OF LIABILITY

THE LIABILITY OF TEI, IF ANY, AND PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR DAMAGES FOR ANY CLAIM OF ANY KIND WHATSOEVER REGARDING THE PRODUCT, REGARDLESS OF THE LEGAL THEORY AND WHETHER ARISING IN TORT OR CONTRACT, WILL NOT BE GREATER THAN THE ACTUAL PURCHASE PRICE OF THE PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. IN NO EVENT WILL TEI BE LIABLE TO PURCHASER FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER REGARDING THE PRODUCT.

For TEI’S Service Facility in the United States please contact: TEI Product Support Group at 800-733-4748 or by email at: psg@toaelectronics.com.

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TOA USA Repair Information:

Beginning April 1, 2010 to arrange for repair of your TOA Electronics, Inc. product, please contact:
Spectrum Sound, a TOA Authorized Repair Center. Spectrum Sound will provide warranty & non-warranty repairs of all TOA Audio Products, excluding wireless products, conference systems, and N-8000 intercom products, for TOA customers in the Mid-West and Eastern parts of the United States.

They are located in Indianapolis and can be reached at:
Telephone: (317) 923-7868
Email: info@spectrumsound.biz
Address: 3440 West 30th Street – Indianapolis, IN 46222-2150
Hours of Operation: Monday – Friday 10:00 AM – 6:00 PM Eastern

Spectrum Sound agents are experienced technicians who will work with you over the telephone to determine:
1) If the unit has been correctly installed.
2) If the problem is possibly operator or programming error.
3) If the product does require repair services.
4) If the product status is “In Warranty” or “Out of Warranty”.

For all other areas and repairs concerning wireless products, conference systems, and N-8000 Intercom Products, please contact: TOA Electronics, Inc. – Technical Services – Product Support Group at (800)733-4748 Option 2

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“In Warranty” Repair:
If the product was sold as TOA brand “A” Stock and you do not have a copy of the “Invoice” or “Bill of Sale” we will use the manufacturing date code and provide “In Warranty” repair service for the product warranty time period + (6) six calendar months.
If the product was sold as TOA brand “B” Stock or Non-TOA branded product to obtain “In Warranty” repair you will be required to provide a copy of your “Invoice” or “Bill of Sale” to the repair center agent via Fax, Email or Postal Service so that the warranty status can be determined prior to your shipping the product to the factory repair center.
In Warranty repair products must not be shipped to any repair center without TOA service authorization preapproval. Products received at any repair center without TOA service authorization preapproval will be refused.

“Out of Warranty” Repair:
If the product is determined to be “Out of Warranty” you will be referred to the local (independently owned and operated) TOA Preferred Repair Center or you can choose to send the product to the TOA Factory Repair Center.

Repair Processing:
Upon the determination that repair service is necessary, the repair center agent will collect your contact information along with detailed information regarding the condition of the product requiring service.
Within (3) three business days, the repair center will contact you via Email, Fax or Postal Service and provide you with the shipping instructions.

Note: Attempted delivery of products to the repair center without authorized preapproval will be refused. All products must be shipped into and out of the repair center as we do not provide a “Will-Call” area for product drop-off or pick-up.

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Important information to understand when shipping your TOA product to or from the repair center:
Each individual product must be boxed separately along with the shipping instructions in packaging sufficient to safely reach the repair center and return safely to the customer. The customer may be charged for new shipping packing materials if the inbound shipping packaging is unsafe for the repaired product return shipment to the customer.

The repair center is not responsible in the event the product is physically damaged during shipment. The repair center will contact the customer and advise them to initiate a damage claim with the shipping company. The Customer is responsible for all products received by the repair center with shipping damage. It is the customer’s responsibility to settle the shipping damage claim with the shipper. TOA Electronics, Inc. is not responsible for any shipping damage.

Products received by the customer from the repair center in damaged condition should file a damage claim with the returning shipping company.

Shipping charges are the responsibility of the customer for all products shipping into the repair center. The customer shall be responsible for all return shipping charges to and from the repair center for all “Out of Warranty” product repairs.

The repair center will pay shipping charges for “In Warranty” product repairs shipping back to the customer via UPS Standard Ground service – without insurance. Customers may request shipping insurance coverage but will be required to pay for the insurance prior to shipment.

Customers requesting expedited (Air or Next Day type) shipping of repaired products shall be billed in full for these expedited shipping charges.

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Replacement Parts:

Warranty – Replacement parts are covered by a 90 Day replacement warranty if it is determined that the part failed due to a manufacturing defect. Replacement parts can not be returned for credit, refund or exchange. You can order TOA repair replacement parts by calling:

If you already have the TOA Part Number please call:
TOA Customer Service Group:
(800) 733-7088

Hours: 7:00am to 4:30pm PST, Monday through Friday (Except Holidays). Parts can be ordered via credit card (VISA, MasterCard or American Express) or via an established TOA account*.

(*A hard copy of your purchase order is required to place an order on a TOA account. Fax your purchase order to (800) 733-9766 or email to orders@toaelectronics.com)

If you do not have the TOA Part Number please call:
TOA Technical Services – Product Support Group:
(800) 733-4748 “Option 3”

Hours: 8:00am to 4:30pm PST, Monday through Friday (Except Holidays). The agent will assist you with determining the TOA Part number.

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